Frequently Asked Questions - FAQs


Answer: Yes, on successful payment, receipt is issued immediately. The receipt can be downloaded or printed.
Answer: Go to the eCourts web portal and click on the virtual courts link. Select the state; a screen with different search options will be provided. You can search your case using any one option. Once you locate your case, click the 'view' link for case details and next step. As next step, you may proceed to pay fine or you may request to contest. OTP verification is required in either case.

If you choose to pay the fine, you will be directed to the payment gateway through ePay for further processing. Receipt will be provided on successful transaction.

If you choose to contest the case, you will be given the physical court name and the date for the case.

(Virtual Courts > State > Search Case (Mobile no/ CNR no/Party name/Challan or Vehicle no) > View > Pay Fine/ Request to Contest > OTP verification > payment/transfer to court > acknowledgement)
Answer: Yes, the case can be transferred to court. Search your case using any one of the search criteria- mobile no, CNR no, Party name, vehicle/challan no. Click on 'View' link in the case information; detailed challan is displayed. Select 'I wish to contest the case' radio button. The system will prompt for OTP verification. On successful verification, submit button will be displayed. Fill in the desired information and click 'Submit'. An acknowledgement message will displayed along with the court name and date assigned for your case.

(Virtual Courts > State > Search Case (Mobile no/ CNR no/Party name/Challan or Vehicle no) > View >Request to Contest > OTP verification > Acknowledgement)
Answer:  If mobile number is incorrect you may choose option of payment/ request to contest using engine and chassis number instead of OTP verification. The system will verify the engine and chassis number from RTO data. On successful verification, you can proceed for the next step.

(Virtual Courts > Court > Search Case > View > Pay Fine using Engine and Chassis no/ Request to Contest using Engine and Chassis no> OTP verification > payment/transfer to court>acknowledgement)
Answer: This can happen when payment success cannot be verified by the system. In such cases, access the case details from the virtual court site. Click on the 'view' link and then click 'Reprint'. You can reprint/ view the receipt after OTP verification.
(Virtual Courts > Court > Search Case > View >Reprint> OTP verification >Acknowledgement)
Answer: Yes. Access your case details through search menu. The status of the case is now 'Paid'. Click on the 'view' link and then click 'Reprint'. You can reprint/ view the receipt after OTP verification.

(Virtual Courts > Court > Search Case > View >Reprint > OTP verification >Receipt)
Answer: When a user chooses 'Request to Contest' option, the acknowledgement message displays the assigned court and date for the case.
Answer:  A Summon can be viewed only after user initialises payment or requests to contest. Once OTP is verified, user can see a link 'Click here to view summon'. Click the link to view summon.

(Virtual Courts > State > Search Case (Mobile no/ CNR no/Party name/Challan or Vehicle no) > View > Pay Fine/ Request to Contest>OTP verification>Click to view summon link)